At Outlet Toggify Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.
Return & Exchange Policy
We accept returns and exchanges within 15 days from the date you receive your order. To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging.
Non-Returnable Items
Based on our product categories, the following items are non-returnable:
- Outerwear: Due to hygiene reasons, outerwear items cannot be returned or exchanged unless they are defective.
Return & Exchange Process
To initiate a return or exchange, please follow these steps:
- Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange request. You can use the template provided below.
- Wait for Approval: Our customer service team will review your request and provide you with a Return Authorization Number (RAN) and further instructions.
- Package Your Item: Securely pack the item in its original packaging, including all tags and accessories. Attach the RAN to the outside of the package.
- Ship Your Return: Send the package to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defective item or an error on our part.
Refund Process
Once we receive and inspect your returned item, we will process your refund or exchange. Refunds will be issued to the original payment method used during the purchase. Please allow the following timeframes for your refund to be processed:
- Credit Card Payments: 5-7 business days
- PayPal Payments: 3-5 business days
Return & Exchange Request Template
Subject: Return/Exchange Request – Order # [Your Order Number]
Dear Outlet Toggify Store Team,
I would like to request a [return/exchange] for my recent purchase. Below are the details of my order:
- Order Number: [Your Order Number]
- Item(s) to Return/Exchange: [List the item(s) and reason for return/exchange]
Please provide me with the Return Authorization Number and further instructions to proceed.
Thank you,
[Your Full Name] [Your Email Address]Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact us at:
Email: [email protected]
Address: 4359 Locust View Drive, San Francisco, US 94108
Note: This policy is subject to change without notice. Please check our website for the most up-to-date information.